Chris sees where customers hurt the most, and goes to the heart of the matter to solve the issues.
Let’s take a look at a some of those pain points. See yourself?
1. ACT! HAS BEEN PURCHASED AND NOW YOU’RE IN CHARGE
It went something like this:
Chris can train and coach those who need to be or have been put in charge of the customer database. Self-teaching can have definite limitations, most specifically the time it takes to learn something on your own. You want to know that the time you’re spending learning it will be productive. Having a coach like Chris can help you focus your time on that which will be most effective.
2. YOUR DATABASE IS LOOKING A BIT LIKE FRANKENSTEIN
Different spreadsheets from different places, double and triple entries, just one too many workarounds, you inherited a messy database and have no idea how it got that way. Regardless of how it happened, what you know is that the system has become a bit, or a lot, mucked up. And just as it is with any trade, it’s all about the tools, and Chris has them. Let Chris help you straighten out that database and get it working right for you.
3. ACT! OUT OF THE BOX IS TOO GENERIC
Act! out of the box is more like a blank canvas with some limited capabilities and efficiencies if you don’t customize it to your business. You want to track specific customer groups. You need to do mail merge. There are reports you want to run. You can’t do any of that without specific elements. Customization is what is needed to create the special fields, templates and reports so that you can accomplish those tasks and more.
4. YOU NEEDED TO GET THAT EMAIL CAMPAIGN OUT, LIKE A
It is all too common to hear from a user that they know they need to have an email campaign, but to get around to it and maintain it is another story. From setting up different groups to creating the actual newsletter or sales announcement, to then tracking responses, Chris creates a complete end-to-end email outreach.
5. YOU KNOW THERE ARE MISSED REVENUE OPPORTUNITIES
Sales leads aren’t getting followed up on, or even being cultivated to begin with. Existing customers have post-sales needs that aren’t getting the attention they deserve. Getting more in control of the sales process, stopping the leads from slipping through the cracks, this is what customer contact databases were built to help with. As a former sales manager, Chris knows how to put a database to work to bolster your sales process, increase existing customer follow-up, and capture the lost revenue.
6. SCRATCHING THE SURFACE FOR TOO LONG
You know there’s a lot of power under that hood. You’d like to utilize Act! better. Chris’s coaching aims at empowering the user with better skills and efficiencies, quickly. Discover power tools and develop new habits with one-on-one coaching with Chris.
7. YOUR STRESS IS REAL
You don’t have to do it all yourself. Working alone and doing things the hard way create stress. One of the things that Chris often sees with Act! users is that they take long way around without realizing there are short cuts. Working alone on a complex software program is a greater feat than we give ourselves credit for, but the bottom line is that it is less stressful (and saves times) when we collaborate with another. Chris may not wear a big “S” on his shirt, but it can sure feel like that when he hears a customer breathe that sigh of relief.
8. GET THE MOST FROM YOUR INVESTMENT
How often have we heard that statement? But the reality is that you have already spent a lot of money and Act! has become an investment. You do want to get the most from it. You should experience a healthy return. Chris recognizes that; he wants to help you see it pay off. Keeping his fees affordable is one way. Helping your success with the product post-purchase is another. Getting a little help can help you make the most of Act!
Copyright © 2018 ACT! Coaching - All Rights Reserved.